Privacy
policy.

Overview

Proactive IT ("we", "us", "our") provides IT consultancy, network infrastructure, CCTV, and related technology services. This policy explains what information we collect through this website, why we collect it, and how it is handled. We aim to comply with Sri Lanka's Personal Data Protection Act, No. 9 of 2022 (PDPA).

What we collect

This website does not use cookies, analytics, or tracking scripts. The only personal information we collect is what you voluntarily submit through our contact form:

• Name
• Email address
• Company name (optional)
• Service interest
• Message content

How we use it

Information submitted through the contact form is used solely to respond to your enquiry and, where relevant, to provide a quote or proposal for our services. We do not sell, rent, or use your information for marketing without your separate consent.

Third-party processors

Contact form submissions are delivered via Web3Forms, a third-party form processing service, which forwards your message to our email address. We do not share your information with any other third party except where required by law.

Data retention

We retain contact form submissions for as long as necessary to respond to your enquiry and maintain a record of client communications, typically no longer than is reasonably required for business or legal purposes.

Your rights

Under the PDPA, you have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, contact us using the details below.

Contact us

For any questions about this policy or your data, email info@proactiveit.co.